Perbedaan Tingkat Kepuasan Pasien Umum dengan Pasien BPJS berdasarkan Mutu Pelayanan Keperawatan

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Published Mar 17, 2023
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Vol. 8 No. 1 (2020): Dunia Keperawatan: Jurnal Keperawatan dan Kesehatan

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Ariany Dhesi Puspitasari
Endang Pertiwiwati
Ichsan Rizany

Abstract

Nursing services that are still lacking will cause patient dissatisfaction and cause various complaints. The
more complaints, the patient satisfaction during treatment in a hospital decreases. The purpose of this study
was to analyze differences in general patient satisfaction with BPJS patients for care services at the Ratu
Zalecha Martapura inpatient installation. This research uses descriptive analysis with cross section analysis
approach. The sampling technique used in this study is the quota sample. With 60 samples consisting of 30
general patients and 30 BPJS patients. The questionnaire used was a combination of researchers and from
the NSNS Ministry of Health-JICA questionnaire, which had been tested for validity and reliability with a
validity value of 0.443-0.098 and reliability r = 0.650, with aspects of tangibility, reliability, responsiveness,
assurance, empathy. The analysis of this study used the Mc Nemars test. The results showed that in 90% of
general patients were less satisfied while 97% of BPJS patients were less satisfied. with the analysis results
obtained p value> α (0.50> 0.05), then the decision is Ho accepted, which means there is no significant
difference between general patient satisfaction with BPJS patients based on the quality of nursing services.
The level of patient satisfaction that is still not felt by patients is expected to improve in good nursing
services in order to provide optimal quality of service to patients. Conclusions was that there was no
difference in general patient satisfaction with BPJS patients in the inpatient installation at Ratu Zalecha
Martapura Regional Hospital. 

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How to Cite
1.
Puspitasari AD, Pertiwiwati E, Rizany I. Perbedaan Tingkat Kepuasan Pasien Umum dengan Pasien BPJS berdasarkan Mutu Pelayanan Keperawatan. jdk [Internet]. 2023 Mar. 17 [cited 2026 Oct. 2];8(1):93-100. Available from: https://jdk.ulm.ac.id/index.php/jdk/article/view/384

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