Penerapan Metode Pelibatan Pasien melalui Feedback Pasien Dan Edukasi Speak-Up Di Ruang Rawat Inap Rumah Sakit X Jakarta: Pilot Study

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Published Mar 16, 2023
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Vol. 8 No. 3 (2020): Dunia Keperawatan: Jurnal Keperawatan dan Kesehatan

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Nuridha Fauziyah
Rr Tutik Sri Hariyati
Umi Fatmawati

Abstract

One of patient-centered-cared domaind can be done by listen to the patients voices about the services
provided and motivate patients to actively involved in the treatment process. Patient involvement methods:
patient feedback and Speak-up education are methods that can be applied in hospitals. This study aims to
implement the development of patient imvolvement methods:patient feedback and Speak-up education. The
method used was a pilot study of 57 nurses using observation sheets of the patient feedback process and
Speak-up consisting of 17 items. The study begin with problem identification, fishbone analysis,
implementation and evaluation. Implementation consisted of making guides, SPO, forms, and role-play
videos. The results of the study showed that the patient feedback method and Speak-up were performed with
an achievement of 69.42%. Conclusion: the success of the patient involvement process was influenced by
the willingness of the organization and staff to listen to the patients voice, readiness to change, supportive
resources, and support of nurses, nurse managers and management. Recommendation: this study is the
basis for the application of new methods of involving patients in the hospital

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How to Cite
1.
Fauziyah N, Hariyati RTS, Fatmawati U. Penerapan Metode Pelibatan Pasien melalui Feedback Pasien Dan Edukasi Speak-Up Di Ruang Rawat Inap Rumah Sakit X Jakarta: Pilot Study. jdk [Internet]. 2023 Mar. 16 [cited 2026 Sep. 29];8(3):442-51. Available from: https://jdk.ulm.ac.id/index.php/jdk/article/view/342

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