Pengaruh Caring Based Training Perawat Terhadap Kepuasan Pasien Dalam Pelayanan Keperawatan Di Puskesmas Tulehu Maluku Tengah

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Published Nov 30, 2021
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Vol. 9 No. 3 (2021): Jurnal Dunia Keperawatan

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Nenny Parinussa
Lucas Molle

Abstract

The quality of nursing services is strongly supported by the application of caring culture as the core of
nursing practice. Caring based training is an effort to improve knowledge and skills with a caring attitude of
a nurse to apply it in work activities. This study aims to determine the effect of caring based training nurses
on patient satisfaction in nursing services in community health centers Tulehu and Waai Maluku Tengah. The
research method is quasi experiment pre test-post control group design test by giving caring based training
intervention to nurse. The study respondents amounted to 120 patients consisting of intervention and control
group. The research instrument is a patient satisfaction questionnaire developed by the researcher. Data
analysis used chi-square test and binary logistic regression analysis. Binary logistic regression analysis
results showed that there was a caring based treaning effect on patient satisfaction with 37.2 times
estimation. Factors that can be used to predict patient satisfaction are caring based training of nurses
controlled by age, sex and occupation (p value 0.000, 0.118, 0.213, 0.000). It is important to improve caring
behavior in public health centers in daily service activities, with a continuous coaching process to help
develop nurse behavior, attitude and skills

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How to Cite
1.
Parinussa N, Molle L. Pengaruh Caring Based Training Perawat Terhadap Kepuasan Pasien Dalam Pelayanan Keperawatan Di Puskesmas Tulehu Maluku Tengah. jdk [Internet]. 2021 Nov. 30 [cited 2024 May 19];9(3):373-80. Available from: https://jdk.ulm.ac.id/index.php/jdk/article/view/274

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